Outsourced Customer Service
We provide customer service however, wherever, and whenever your customers need it. That is why the world’s most admired brands rely on us to provide highly-personalized customer service solutions through our multi-channel suite of services.
Our suite of services include: customer service (via inbound phone, email, chat, SMS/MMS and social media), Social Media Management, Back Office Support and Virtual Customer Experience Consulting. Learn more about our service offerings.
By utilizing a nationally dispersed virtual workforce, we recruit the best suited Brand Ambassadors (Customer Service Professionals) and tailor programs to the specific needs of each client. In addition, VIPdesk leverages a strong cutting-edge technical infrastructure. With the tools and resources to handle every interaction, we can track pertinent contact patterns, record calls for quality control??, effectively capture the voice of the customer and provide new outlets for expanding business for our clients.