Tesla is looking for a Mobile Service Roadside Router to work on one of the most progressive vehicle brands in the world. Your goal would be to help increase roadside response and decrease tows to Service for items that can be addressed onsite, providing a one-touch Tesla experience. We are looking for highly motivated individuals who excel in working with customers in potentially high stress environments and can work through urgent situations with precision and speed. Our Mobile Service Advisor team is the heartbeat of our team’s operation, ensuring that our fleet of technicians are strategically positioned and that their workload is efficiently lined up to create the best customer experience possible. Strong communication is a must, as this team acts as the coordinate between the Roadside Support team and the Mobile Service team.
Experienced persons may have a background in emergency dispatching, roadside support, and/or high-level customer service type roles. Candidates must be able to thrive in a high energy team environment managing multiple events at once, responding with urgency. You will work regularly with our Customer Support team, Roadside Assistance team and Mobile Service teams. You will partner with them to carry out Tesla’s mission of accelerating the world’s transition to sustainable energy by ensuring our customers receive the best service possible in their most sensitive time in ownership, creating lifelong customers and advocates to our brand.