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Mobile Roadside Router

Tesla Motors | Arlington, VA

Posted Date 9/18/2023
What to Expect

Tesla is looking for a Mobile Service Roadside Router to work on one of the most progressive vehicle brands in the world. Your goal would be to help increase roadside response and decrease tows to Service for items that can be addressed onsite, providing a one-touch Tesla experience. We are looking for highly motivated individuals who excel in working with customers in potentially high stress environments and can work through urgent situations with precision and speed. Our Mobile Service Advisor team is the heartbeat of our team’s operation, ensuring that our fleet of technicians are strategically positioned and that their workload is efficiently lined up to create the best customer experience possible. Strong communication is a must, as this team acts as the coordinate between the Roadside Support team and the Mobile Service team.

Experienced persons may have a background in emergency dispatching, roadside support, and/or high-level customer service type roles. Candidates must be able to thrive in a high energy team environment managing multiple events at once, responding with urgency. You will work regularly with our Customer Support team, Roadside Assistance team and Mobile Service teams. You will partner with them to carry out Tesla’s mission of accelerating the world’s transition to sustainable energy by ensuring our customers receive the best service possible in their most sensitive time in ownership, creating lifelong customers and advocates to our brand.

What You’ll Do
  • Responsible for roadside response across a multi-market, assigned geographic area
  • Manage customer expectations around response times and services provided
  • Provide highest level of verbal and written communication to the Mobile Tire and Roadside Support teams
  • Coordinate service with Mobile Service Technicians in urgent and non-urgent situations when needed
  • Work in a creative and pro-active manner to resolve customer flat tire events, and other roadside related concerns, using the resources at your disposal
  • Partner with local Parts teams to understand inventory levels and locations
  • Strategically stage and schedule the fleet ensuring they are placed in areas to efficiently respond to roadside requests and scheduled jobs continuously throughout the day
  • Accurately manage job information and requests into dispatch operations system and CRM
What You’ll Bring
  • Minimum 2 years of relevant work experience (Roadside or fleet dispatching, Service Advisor)
  • Experience with working with customers who may be in a high stress scenario
  • Excellent written and oral communications skills
  • Ability to prioritize effectively and handle shifting priorities
  • Flexible schedule: this team runs outside of normal working hours to accommodate our customer’s needs
  • Experience using Dispatch Management Systems, and MS Office Suite
  • Understanding of basic automotive knowledge related to chassis and wheel and tire repair/replacement
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Willingness to cross-collaborate with neighboring markets
  • Establish and maintain positive, cooperative, working relationships
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goals
Compensation and Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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