Program Support Specialist

 SUMMARY DESCRIPTION:

Program Support Specialist must possess and maintain a Secret Level Security Clearance and have experience as an event coordinator, comfortable interfacing with all levels of staff and dignitaries.  This position is located in the General Services Office, Executive Director, Office of Management and Administrative Services, Foreign Service Institute. Under the general supervision of the General Services Officer and with technical supervision provided by the Contracting Officer’s Representative, the incumbent is responsible for managing events planned and scheduled onsite.

DUTIES, FUNCTIONS, AND RESPONSIBILITIES:

• Interfacing with high level State Department personnel and dignitaries providing support and guidance
• Ability to interact effectively in a multicultural setting
• Responsible for oversight and management of State Department events and high-profile functions
• Coordinate/work with the Program Manager and Warehouse Specialists for all classroom, conference room and special event/function set-ups
• Closely monitor events/functions/reservations and be prepared to adapt to last minute changes and requests
• Utilize and update the Room Reservation System
• Monitor and evaluate all requests, including special request, ensuring customer needs are exceeded
• Ensure ADA requirements/guidelines, safety/fire code regulations, and occupancy requirements are followed at all times
• Work with staff and students on requests and needs
• Experience supporting customers with telephone, copy center, fax, scanning, etc. needs
• Excellent communication skills
• Provide excellent customer service

 REQUIRED QUALIFICATIONS:

• High School Diploma
• U.S. Citizenship
• Must possess and maintain a Secret Level Security Clearance
• Fluency in the English language
• Possess a valid driver’s license or state/government issued ID
• Possess a working knowledge of Microsoft Word and Excel
• 2-4 years’ experience working special events, setting up/rearranging classrooms and conference rooms recommended
• Effective oral and written communication skills
• Ability to perform physical labor and lift 50 pounds
• Effective oral and written communication skills
• Ability to follow technical direction as delivered by the CO, COR, ACOR, or GTM
• Ability to interact effectively in a multicultural setting
• Ability to exercise independent judgement when necessary

GENERAL:

Lanmark Technology Inc. is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic prohibited by state or federal law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.