The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.
MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.
The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.
Position Summary
The Epic Interface Manager is responsible to develop, manage, document, coordinate and track technical aspects and staff for all interface components of Epic, including the electronic health record. This will include, where applicable, leading the implementation, upgrades, and maintenance of these interfaces. The Interface Manager needs to be able to coordinate these efforts with the larger Epic team, as well as support and implement the specific interfaces. The position will serve as a technical resource for the project team with primary responsibilities for all aspects of implementing interfaces between MFA clinical and practice management systems with MFA vendors, provider organizations, and other third-party organizations as required. The individual must be able to maintain clinical and regulatory requirements in mapping tables, HL7 messaging standards, and maintaining clinical and external entity EHR demands.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
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Manages the Interface Team, ensuring proper standards are implemented and followed.
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Leads the Epic Team efforts both internally and externally to provide proper development and upgrades to facilitate implementing improvements as they become available.
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Develops detailed specifications and documentation for software changes by interface vendors or for internally implemented modifications, providing communication of all changes to leadership.
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Manages the development life cycle for development and implementation projects to ensure quality and performance standards are maintained.
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Manages the project’s specifications as the team lead when additional functionality or requirements are needed with a vendor internal department or third-party partner.
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Gather and translate end-user requirements and issues into application solutions that satisfy the needs of the project and/or MFA.
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Coordinates clinical and ancillary application testing resources.
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Fully understand and converse with developers of all flat-file and HL7 messaging standards.
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Manages and communicates all issues related to the project with the appropriate teams specific to audio and video conference calls, meetings, release notes, and, as needed, to the MFA Epic governance team.
Minimum Qualifications
Job Requirements:
- Adaptability/Flexibility: Demonstrating flexibility with respect to changing end-user business needs
- Critical Thinking: The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
- Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
- Initiative: The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
- Interpersonal Skills: The ability to communicate information clearly and concisely with project leadership and subject matter experts
- Learning: The ability and willingness to learn new software and systems
- Listening: Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure accuracy
- Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
- Relationship Building: The ability to gain trust and establish effective relationships with Epic counterparts
Resilience: The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
Education
College Degree Required:
- Bachelor’s degree (IT/computer-related Preferred) OR
- Associates Degree and experience commensurate with Job Requirements in lieu of Bachelor’s degree
Licensure
- Current Epic certification(s) for Bridges.
- New hires and transfers have no more than 45 days from completion of MFA-sponsored Epic training to complete any required Epic certifications.
- Must remain current on relevant Epic Certifications, badges, training, and other credentials.
Experience
- 4 years minimum experience in healthcare or healthcare-related organizations with Electronic Health Record systems preferred.