District Operation Leader NF5

Job Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!  MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team-oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.  

This position is located at Headquarter (Quantico, VA). 

Candidates selected for this position will serves as the District Operations Leader for the Field Operations Branch, Business Operations Directorate, NAF Business and Support Services Division (MR), Manpower and Reserve Affairs Department, Headquarters Marine Corps. Reports to the Field Operations Branch Head. Leads by example to shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and create a positive atmosphere and culture within Business Operations and its constituent branches that reflect pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees. In partnership with selected commands, may require operational oversight. 

Major Duties

Develops and supervises a team of District Operations Liaisons with total commitment to delivering a dress blue customer service experience for all Marine Corps Exchange (MCX) customers. Supervises employees to include assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel.

Drives the implementation of corporate programs by guiding District Operations Liaisons in developing actionable plans aligned with key objectives. Delegates responsibilities, monitors district operations, and addresses issues through store visits. Review store environments and key business indicators to identify problems, concerns and opportunities for improvement to direct and coach the district and store-level teams to act and achieve operational goals. Hosts weekly district calls, manages organizational changes, and supports renovations and new site development. Inspires store leadership to meet goals and uphold MCX values, fostering a culture of integrity and adaptability.

Provides subject matter expertise in all areas relating to the MCX brand, in operations and design. Exhibits and embodies passion for the MCX brand, inspiring others across the organization. Educates district and store leaders and organizational leadership on the brand message. Incorporates brand standards language and leadership in all corporate communications, initiatives and operational analysis; builds accountability and partnerships with district and store leadership to achieve brand excellence. 

Sets, announces and drives weekly and monthly sales goals within each district. Drives corporate sales programs and promotions within each district. Communicate sales, in-stock and operational expense control opportunities within each district to MCX corporate headquarters. Supports the execution of scheduled merchandise resets and planograms by walking the floor with store management teams and is prepared to provide direction and coaching regarding visual merchandising decisions and brand presentation standards. 

Develops and supports implementation plans for corporate initiatives, ensuring accountability through regular follow-up with District Operations Liaisons. Prioritizes and filters communications to drive operational excellence and consistency. Collaborate with teams to establish best practices and standardize district operations.

Utilize management information tools, business analytics, metrics and corporate business information systems to analyze financial and operational data to identify performance trends and collaborate with District Operations Liaisons on corrective action plans. Communicates and ensures compliance with corporate policies. Oversee logistics processes and drives accountability across districts. Provides analysis and problem-solving support to district and store leadership teams for under-performing store sites to achieve an improved business direction.

Promotes training and development and supports the implementation and integration of the MCX corporate training & career development program. Participates in all corporate-led training programs and works with District Operations Liaisons to set training goals and manage training compliance and learning transfer. Plays an integral role in organizational leadership development initiatives. Participates in the training needs assessment process and annual training budget preparation. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all leaders and team members through conversation, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction. 

Required regular travel to each store location within the district completing store reviews on a regularly scheduled basis as well as coaching and developing leadership teams within the defined store structure.

Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.

Qualifications

Bachelor's Degree from an accredited college or university in business management or a related field appropriate to the work of the position AND three years of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills and abilities equivalent to that gained in the above. At least three years of supervisory experience in the retail field. Must have a strong operational background and possess a demonstrated ability to lead and direct a large, diverse workforce. Ability to partner and coach store teams in multiple stores independently. Knowledge of big-box and convenience store retail operations. Knowledge of organization and planning skills, change leadership skills, customer-centric operational skills, supervisory and team-building skills. Ability to build relationships and align partnerships with varying constituencies across the organization. Ability to communicate clearly and concisely, both orally and in writing. Knowledge of business process controls system development. Represents the organization in command level conferences or with contractors or other federal officials. Must possess and maintain a valid driver's license. 

How To Apply

All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. Resumes with personal photos will not be accepted. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Closing Statement

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

           *Education/certification certificate(s), if applicable.

           *If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.