Organ Family Services Coordinator (Bereavement/Crisis Counselor)

Under the general direction of the Regional Clinical Manager, Family Services, Organ, the Organ Family Services Coordinator 1 (OFSC 1) is responsible for coordinating a wide range of support for potential organ donor families. Information is to be articulated in an easily understood and accurate manner to families whose ability to process information is impaired by emotionally traumatic circumstances. Infinite Legacy’s Organ Family Services Coordinator I coordinates and facilitates emotional support during and after the discussion of the donation process. Rapport is established with donor families, Infinite Legacy team members, and hospital staff involved in the donation process. The Organ FSC 1 will be aware and sensitive to diversity of all kinds (cultural, religious, educational, etc.) while working with families and hospital staff.

Education and Experience:

1. Master’s degree at an accredited college or university with major course work in social work, counseling psychology, nursing, or related allied health degree. Bachelor’s degree with minimum of 4 years relevant experience will be considered.
2. 2 - 4 years’ experience in an acute health care setting (preferred), hospice, bereavement counseling center, etc. where there was active involvement in issues involving death, dying, grief and loss.

Required Skills/Abilities:

• Ability to interact with grieving families in a supportive, empathic manner while taking into consideration actual or potential cultural diversities.
• Ability to communicate effectively, verbally and in writing to provide information to donor families, recipients, health care personnel, and the general public.
• Ability to comfortably use technology to access and utilize Infinite Legacy databases, draft letters, send/receive email, and access the Internet for vital information/resources to assist donor families. Must have the ability to connect to the Internet safely with speeds capable of supporting both a VoIP phone and laptop. The requirements for such can change at any time and the user must be able to able to maintain current technologies.
• Must be highly accountable and able to work autonomously. Must possess a high level of self-motivation and well-developed time management, organizational, and problem-solving skills.
• Organ FSCs will do ten 24-hour shifts per month in addition to simulation time with both external and internal partners, team, and organizational meetings. The majority of work activity is 10am to 10pm.
• Ability to travel throughout Infinite Legacy’s Donor Services Area.

Duties/Responsibilities:

1. The Organ FSC 1 will establish initial contact with the potential donor family and provide trauma, grief and bereavement services for the family or identify hospital or community resources to provide this service. The plan for grief and bereavement services will be communicated to fellow Infinite Legacy staff responsible for following the referral for donation.
2. Completes all necessary documentation within the timeframes established by Infinite Legacy and its regulatory bodies.
3. Works in conjunction with appropriate Infinite Legacy staff and funeral homes during local organ and/or tissue cases. Collaborates closely with clinical personnel, DSC, AOC, HS, and TR during donor management to ensure that donor families’ needs are communicated to the Infinite Legacy team.
4. Initiates follow-up support to donor and non-donor families when appropriate and is responsible for completing aftercare components within the timeframes established by Infinite Legacy and its regulatory bodies.
5. Responsible for offering the option of organ and tissue donation in accordance with all state, federal and industry related regulations. Provides family a copy of an authorization or disclosure and completes the medical/social history proficiently.
6. Facilitates the sharing of correspondence and communication between donor families and recipients. Works with local transplant centers, OPOs, and tissue processors across the country in obtaining recipient updates when requested from donor families.
7. Attends regularly scheduled Infinite Legacy staff meetings, FS team meetings, and case review.

This position requires employees to be fully vaccinated and be able to provide proof.