Member Services Representative

DTI Management | Arlington, VA

Posted Date 12/04/2019
Description
 

About the Company

DTI Management is an inventory-management company that connects ticket sellers to buyers across the Internet. We assist sellers with organizing, locating, and delivering their products, and we coordinate with secondary marketplaces to ensure customer satisfaction.

DTI Management has a fun, young, and vibrant tech. company environment with plenty of office perks (snacks, events, happy hours).  The company also offers generous employer paid benefits that includes nearly 100% medical, dental, and vision and 401K matching.

Summary/Objective

The Member Services Representative is responsible for meeting the day-to-day needs of our consignment clientele (Members), including answering questions and fulfilling requests. Representatives act as a liaison between our Members and our internal departments; provide Members with information about products and services; and resolve any issues accurately and effectively.

This role combines elements of customer service, advocacy, and inventory management. Our ideal candidate has experience managing time-sensitive requests in a high-volume environment.

This is a full-time position at DTI Management.

Primary Responsibilities

  • Prioritizing and responding to e-mails and phone calls in a fast-paced environment
  • Assisting our Members with a variety of requests, including researching and resolving common issues
  • Escalating requests to other departments (and individuals) as needed
  • Build sustainable, trusting relationships with our Members through open and interactive communication
  • Following up on client requests to reach a satisfactory resolution
  • Quick and capable use of software to complete client requests
  • Collaborating with peers across all departments to improve the overall Member experience
  • Meeting or exceeding department standards for quality of service
  • Monitoring our company point-of-sale system to ensure all digital inventory is pulled and stored in advance of an event
  • Navigating ticketing websites and programs to find and download the required files
  • Coordinating with Members and other departments to track down missing inventory
  • Utilizing DTI’s software suite to manage digital files — splitting, renaming, moving, etc.
  • Answering Member inquiries and concerns about their inventory
Qualifications

Position Requirements

  • Outstanding attention to detail
  • Strong verbal and written communication skills, including ability to tactfully assist upset/frustrated clients
  • Excellent organizational, administrative, and interpersonal skills
  • Comfortable working in a collaborative team environment
  • Able to prioritize multiple tasks with minimal guidance, and proactively identify and resolve issues
  • Able to quickly learn and effectively utilize new software
  • Identifying gaps in our supply of inventory in advance of an event
  • Professional, firm communication skills
  • Ability to conduct quick, thorough research to troubleshoot errors
  • Ability to leverage software and resources to manage tasks effectively
  • Professional demeanor; able to perform well in high-pressure situations

Knowledge/Experience Requirements

  • Required: High School degree with 2 years of related experience or an Associate’s degree from an accredited institution
  • Proficiency with Microsoft Office and Google web applications (Chrome, Gmail, Google Docs, Google Sheets)
  • Problem solving, research, and analytical skills
  • Proficient computer and typing skills
  • Ability to work nights and weekends to accommodate the needs of the business
  • Preferred: A Bachelor's degree from an accredited institution with 1 year of related experience

DTI Management offers competitive compensation 

  • Position pays $32,000 to $35,000 based on experience
  • Opportunities to increase compensation with overtime and bonus potential

Benefits Include

Employer Pays

  • 80% medical 
  • 100% dental
  • 100% vision
  • 100% Life Insurance
  • 4% 401K match
Type
Full-time

Share this job