Emergency Communications Technician I

Arlington County Government | Arlington, VA

Posted Date 3/04/2020

Do you like having a positive impact on the lives of others? Do you like dealing with the unexpected? Do you want to make a difference? If the answers to all these questions is a resounding "yes", enter the world of Emergency Communications-

The Emergency Communications Center provides critical information and support to public safety departments within Arlington County. As an Emergency Communications Technician, you will face diverse challenges, as every call is an opportunity to provide essential service to community members, public safety staff, and other emergency communications center staff. This is a great opportunity for those looking to make a direct impact on the community, and provide crucial support to Fire, Police, and EMS personnel in the field.

Specific duties include:

  • Receiving and dispatching emergency and non-emergency calls;
  • Determining priority of incoming calls and accurately relaying information to the dispatcher;
  • Providing information, support and guidance to callers in stressful situations;
  • Serving as a liaison between caller and Police, Fire and EMS personnel;
  • Sending, receiving and disseminating confidential information; and
  • Entering and updating information into statewide and national databases while reviewing for completeness and accuracy.

Candidates must have the ability to:

  • Make quick, independent decisions while working in a high-impact, high stress environment;
  • Work in a teamwork-oriented environment by giving support and receiving support from other Emergency Communication Technicians as well as public safety personnel in the field;
  • Handle simultaneous tasks under pressure;
  • Learn the geography and street systems of Arlington County;
  • Provide information and instructions to citizens and public safety officers in a clear, concise manner on the telephone and radio;
  • Enter information provided orally, accurately into a computer; and
  • Work in non-traditional shifts, such as weekends, nights, and holidays.
  • Obtain required certifications and update job knowledge through classroom, on the job, and self-initiated training and online.

Working as an Emergency Communications Technician includes many opportunities for growth and development within the Emergency Communications Center. Some examples of development opportunities for established technicians could include participation in becoming trained as a Communications Training Officer (CTO), or Emergency Medical Dispatch (EMD) Instructor, by participating as a member of various teams or committees such as the Crisis Intervention Team (CIT), the Critical Incident Stress Management Team (CISM) and/or the Outreach and Engagement Team (OET) where you can use your social media and recruitment skills.

Individuals new to emergency communications work are expected to successfully complete initial training within 18 months. Individuals with 9-1-1 dispatch experience are strongly encouraged to apply and, if hired, are likely to proceed through the initial training period at an accelerated pace.

Selection Criteria

Minimum: High school diploma or GED plus one year of experience providing direct public contact, problem resolution and using computers.

Desirable: Preference may be given to candidates with one or more of the following:

  • Experience in Police, Fire/Rescue or Emergency Medical Service communications/operations;
  • Telecommunications or dispatching experience;
  • Experience dealing with individuals in stressful situations; and/or
  • Experience with computer entry of information provided orally.

Special Requirements

E-mail notifications containing specific details for an upcoming CritiCall Public Safety Communications examination will be sent to qualified applicants selected for testing.  Please provide a valid e-mail address on your application in order to receive applicant status information throughout the hiring process. 

Click here to access information on the CritiCall exam.  

Please read this information prior to taking the exam:

Candidates must bring a COMPLETED ARREST RECORD QUESTIONNAIRE, NOTARIZED WITH A NOTARY SEAL, in order to be admitted to the test. Instructions on how to access the arrest questionnaire will be provided via email to qualified applicants selected for testing. The questionnaire will be reviewed at the test site and you will be turned away if your questionnaire is not complete, signed and notarized with the notary seal.
The hiring process consists of a multi-step selection process that includes a variety of examinations and interviews. Success in each of the following is required in order to advance in the process:

After applying, qualifying:

1.will receive and email with the dates for the exam where they will be given the  dates and the candidate will self schedule.
2. Following the testing, applicants get info on next steps including Background Check, Interview, Job Shadow, etc.

Please visit   www.arlingtonva.us/careers for more details and to see the job info video



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