Shift Leaders for new Crumbl opening in Pentagon City VA

The Crumbl Mission:
To bring friends and families together over a box of the best desserts in the world.

About Us:
Crumbl is the nation's largest gourmet dessert company, with over 1,000 stores in the United States and Canada and growing despite only opening our first store in 2017. We rotate our menu of 8 or more cookies, cakes, and pies EVERY week, giving our customers many reasons to always try something new. Our “Open Bakery” concept gives customers a front row seat as we prepare their box of the world’s best desserts from scratch!

Crumbl - Pentagon City location is the newest location in the DMV, located on the ground floor of The Milton building and on the same block as Pentagon City Metro, Chick-fil-A, and CostCo..

Why Work for Crumbl:
Crumbl is NEVER boring, and we’ll teach you to bake if you don’t already know! We strive to make every visit a memorable moment for each customer. We offer many different roles and schedules to support the different career stages of our team members. Our goal is always to promote from within, and we believe strongly in supporting our employee’s efforts to grow and advance and earn more. Our training program builds in a set of guaranteed raises, and our tips are shared across all staff working to serve our customers during store hours. We also offer monthly incentive programs that reward great attendance and teamwork towards meeting overall key store performance goals. And for active high school and college students, we offer a “We Pay for A’s” bonus program, as well as $100 bonuses for successfully referring new employees.

Shift Lead Position Description:
This role will be the primary manager of the store during each scheduled shift, where you will be responsible for managing each shift’s team of Bakers in exceeding Crumbl's already high minimum standards of excellence in Quality, Customer Service, and Cleanliness. You will be responsible for leading the team to complete all production goals and other assigned tasks on each shift. You will also participate in meetings, take on tasks in support of the Assistant General Managers, and be supported in learning new things, and encouraged to advance your career with us.

Shift Lead Responsibilities:

• Perform as Manager on Duty, leading the staff to complete all assigned shift goals for mixing, customer service, and cleaning tasks
• Enthusiastically take the lead in resolving customer service issues via phone, in the lobby, and online if needed with a passion for exceeding customer expectations
• Monitor and address all policy enforcement with staff scheduled for your shifts, including reporting lateness, non-compliance, or other policies issues to the Assistant General Managers or General Manager
• Train new staff and complete related documentation when assigned to you as part of the shift responsibilities
• Execute all Opening, Shift-Change, and Closing procedures when scheduled, including use of app for checklists
Participate with full management team in developing and nurturing a strong and inclusive culture of integrity, responsibility and excellence

Shift Lead Minimum Requirements:

• Previous food service leadership experience
• Flexible availability including mix of days, nights, and Saturdays (We're closed on Sundays)
• Obtain ServeSafe or equivalent within 30 days of hire
• Completion of Basic Food Handlers certificate prior to start date if not yet ServeSafe certified or equivalent
• Must have smartphone / tablet and able to use for required apps
• Able to comfortably lift 50lbs and climb ladders
• Reliable transportation (we are less than 1 block from Pentagon City Metro)
• Able to pass background check and illegal drug screening
Ability to attend online meetings (paid) occasionally scheduled outside of shift hours

Shift Lead Ideal Additional Abilities:

• Able to communicate in basic English and Spanish
• Valid Drivers License and willingness to occasionally drive to pick up supplies and/or deliver a catering order
• Available to work off-site events such as festivals and sporting events
Available to work overnight shifts
• Includes Guarantee Tip Minimum and Shift Pay Differential:

• This role includes TIP SHARING, with a guarantee of at least $3.00 per hour on top of your base hourly pay rate.
• Tip sharing is NOT capped, so when tips go over the minimum guarantee per hour, you earn that too
• The minimum guaranteed tip amount is subject to change every calendar quarter
Your base hourly pay prior to Tip Minimum will vary by up to $3 per hour based on time and day of shift (higher for overnight, weekday closing, and Saturdays), which will be outlined in your offer letter

Typical Shift Options and Information:

• Store hours are Monday - Thursday 8 a.m. - 10 p.m, Friday - Saturday 8 a.m. - 12 midnight
• Opening or Closing shifts begin as early as 6:00 a.m. and as late as 1 hour after closing times. (You will never be scheduled to close alone.)
• Overnight dough production shifts may be available
You will fill out a shift availability and preferences form for 6 months into future

Full-Time Benefits:

• Health Reimbursement Account
• 401k with Employer Match after 3 months
• PTO accrued @0.038 hours per each hour worked up to 80 hours max annually
• Access to Dental and Vision Insurance (employee-paid)
• Mobile Phone Service Allowance $50/mo.
• Telehealth 

Work Location:
1421 S. Hayes Street, #110, Arlington, VA 22202 (ground floor retail frontage in The Milton apartment building, across from Fashion Center Mall and on same block as Pentagon Center)