Customer Service Associate

Patrick's Pet Care | Washington, DC

Posted Date 6/05/2019

Patricks Pet Care Jobs, Employment in Arlington, VA |

About the Company: Patrick’s Pet Care is a boutique dog-walking, pet-sitting, grooming, and dog boarding firm founded in 2012. Since its inception, Patrick’s Pet Care has focused on providing environmental-friendly, reliable, and personalized animal care. The company uses ”Time to Pet” software which includes GPS-tracking and a comprehensive mobile app, making it easier than ever to care for pets and get updates to customers in real-time the way they want them. By maintaining high standards of customer care, Patrick’s Pet Care can make people's lives less stressful and happier without losing their community-focused spirit. Along with hundreds of five star ratings on Yelp, Patrick’s Pet Care was voted “Best of DC” in 2017, 2018 and 2019 by Washington City Paper. We were selected as a "Top Pet Care Provider" by the readers of Washingtonian magazine. To find out more, visit https://patrickspetcare.comand follow us on Facebook and Instagram.

Position Description: Customer Service Associates are the face of Patrick's Pet Care!

You'll be tasked with going (often by bike, car, or scooter) to the neighborhoods of the District, stopping at one house after another to care for animals. Primarily, field caretakers are responsible for a mid-day dog walking route in a dedicated neighborhood that is done from approximately 10:00am to 4:00pm Monday through Friday, but we can make a route a bit shorter or longer to accommodate scheduling conflicts. In this role associates will interact directly with customers and their pets on a daily basis, providing regular updates about their pet's experiences with Patrick's Pet care. As independent operators in the field, associates will need to make daily use of technology including smart phones and various industry apps that track location by GPS.Those who enjoy independent, active, outdoor work, have an ability to navigate easily in the city, and have at least a basic inclination toward mobile tech tend to thrive in this position. In this role associates may be responsible for handling dogs of varying sizes, visiting and caring for cats, and occasionally administering food and medications to both. Applicants must be comfortable being outside in all weather conditions and being responsible for a group of up to 3 dogs. Intensive training is provided. The Monday-Friday mid-day availability is most important for these positions, although at least some morning, evening, and weekend shifts are required of everyone in this position.

Qualities of Successful Associates:

-self starter-reliable-independent worker

-punctual-good time management

-has good judgment and a good memory

-enjoys being active and outdoors

-good problem solving skills

Requirements for Employment:

-Love of animals

-Availability of 10-40 hours per week

-Ability to clear a criminal background check

-Availability Monday - Friday between 10:00am and 4:00pm

-At least some morning/evening/weekend work will be required.

-Ownership of a functional Apple or Android smartphone

-Strong and creative written communication skills

Preferred Qualifications (Though Not Required)

-Previous dog walking experience

-Previous customer service experience

-Frequent Facebook or social media user

-DC residency strongly preferred

Job Type: Part-time or Full time

Job Type: Part-time

Salary: $15.00 to $22.00 /hour


  • Washington, DC 20010 (Preferred)

Work authorization:

  • United States (Preferred)

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person



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