Shift Leader

• Work for a family-owned company that has been on FORTUNE magazine’s list of the 100 Best Companies to Work For® list for 24 years in a row
• Work as part of an exciting and fun grand opening team, gaining all the training you need to be successful in your role before the store opens
• Endless opportunities for career growth, both at the Carlyle store, and companywide
• Safety of our employees is top of mind and we are committed to keeping you safe and healthy while you help to serve our communities

We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day!  As a Shift Leader, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.  Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.  You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs.  If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

• 1 or more years of work experience, preferably in customer service, or a college degree
• Computer skills
• Proven ability to multi-task and handle interruptions in a fast-paced environment

Preferred Qualifications

• Experience leading a team
• Ability to quickly learn and adapt to new situations and subject matters

Note to Applicant:

• Onboarding and training will begin late Fall 2021
• Prior to the store opening, training will take place at existing Wegmans store locations in Northern Virginia