Account Manger

Swissport | Sterling, VA

Posted Date 11/05/2021
Description
Account Manager-Passenger Services-2112331

Primary Location

North America-US-VA-Washington Dulles International Airport (IAD)

Schedule

Full-time

Unposting Date

Nov 11, 2021, 11:59:00 PM 

Organization

USA  

Job Title: Account Manager

Location: Washington Dulles International Airport (IAD)

Reporting To: Regula Munz, Passenger Service Manager

 

Job Summary

 

To manage, motivate and engage staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values. Swissport looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new opportunities for the company.

 

Job Responsibilities

  • Lead by example to deliver consistently great service to our customers
  • Manage, motivate and engage employees by providing an open feedback culture and managing performance on a regular basis
  • Ensure compliance with all Swissport's corporate and airline safety and security procedures in order to meet/exceed regulatory standards
  • Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customers and operations requirements
  • Monitor and manage overtime payments on a daily basis, identifying issues and finding solutions to stay within targeted budgets
  • Maintain, monitor and report on agreed key performance indicators (KPI's)
  • Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
  • Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures; team meetings, shift handover meetings, 1-1's and completion of relevant reports
  • Ensure all agreed training is completed and documented
  • Build and maintain relationships with stakeholders, internal and external
  • Resolve issues/conflicts in a timely manner
  • Ensure efficient operation of inbound and outbound flights
  • Ensure senior management is informed of important issues such as flight irregularity in a timely manner

    Job Title: Account Manager

    Location: Washington Dulles International Airport (IAD)

    Reporting To: Duty Manager

     

    Job Summary

     

    To manage, motivate and engage staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values. Swissport looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new opportunities for the company.

     

    Job Responsibilities

  • Lead by example to deliver consistently great service to our customers
  • Manage, motivate and engage employees by providing an open feedback culture and managing performance on a regular basis
  • Ensure compliance with all Swissport's corporate and airline safety and security procedures in order to meet/exceed regulatory standards
  • Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customers and operations requirements
  • Monitor and manage overtime payments on a daily basis, identifying issues and finding solutions to stay within targeted budgets
  • Maintain, monitor and report on agreed key performance indicators (KPI's)
  • Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
  • Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures; team meetings, shift handover meetings, 1-1's and completion of relevant reports
  • Ensure all agreed training is completed and documented
  • Build and maintain relationships with stakeholders, internal and external
  • Resolve issues/conflicts in a timely manner
  • Ensure efficient operation of inbound and outbound flights
  • Ensure senior management is informed of important issues such as flight irregularity in a timely manner
 

Qualifications and Competencies

  • High school diploma or equivalent required. Degree preferred
  • 3-5 years industry experience
  • Managerial / supervisory experience
  • Ability to work in a team environment
  • Excellent organizational skills
  • Excellent communication skills
  • Must be able to work in inclement weather
  • Must comply with Swissport’s SOPs and policies
  • Proficiency in Microsoft Office


Equal Employment Opportunity Statement


 

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Job Type
Full-time

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