Innovation Product Lead NF4

Job Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!  MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team-oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.  

This position is located at Headquarters (Quantico, VA). Candidates selected for this position will serve as an Innovation Product Lead NF4.  

Major Duties

Serves as the Product Lead responsible for envisioning, creating, developing, deploying, and scaling new Innovation programs, pilots and prototypes within the Marketing Directorate, Business and Support Services Division (MR), Manpower and Reserve Affairs Department, Headquarters Marine Corps, reports to the Innovation Program Manager. This role is accountable for developing and commercializing new brands and concepts, testing, learning, and adapting in-market with both speed and agility.

Leads innovation project process from concept, prototype development, development of test plan, managing execution of the test plan, developing the business case to inform go-forward decision and hand-off to operations teams for commercialization. Leads the launch of products, services and programs that meet the needs of Marines and their Families. Some examples of these include new service delivery models, new retail concepts, partnerships that yield new revenue streams, etc. Works across the organization to include key stakeholders from the lines of business as well as multiple functional areas. Coordinates with installation and HQ leadership for program pilots and launches, ensuring milestones are met. 

Responsible for establishing and monitoring the metrics for the pilot phase to accurately forecast success of commercialization. Works with stakeholders to develop the business case/proof of concept and works closely with heads of Business Units for commercialization strategy. Stays updated on current digital and technical trends that may have value for our innovation objectives. Works closely with IT to develop and test innovative ideas and programs. Responsible for staying current on innovative trends within industries that affect Marine Corps Business Operations including retail, food, hospitality, services, technology, and recreation. Responsible for developing and delivering reports on programs including vision plans, pilot programs, prototypes, business case and commercialization plans. Responsible for managing projects and communicating progress with key stakeholders. 

Manages projects as assigned using accepted project management standards, methods and systems. Develops best practices and tools for product & project execution and management. Responsible for overseeing detailed task management, monitoring activities and reporting on project status. Has overall responsibility for assigned product and program launch. Serves as liaison to functional groups within HQ including legal, procurement, IT and business operations to develop pilot plans, business case analysis and operational handoff. 

May be required to travel to USMC installations for planning and implementation of pilots, and travel to conferences and seminars to stay current with innovation trends.
This is a white-collar position where occasional lifting up to 20 lbs. may be required.
Perform additional related duties as assigned.

Qualifications

Bachelor's degree from an accredited college or university in Business Administration, Business Management, Marketing, Business Information Technology or Applied Technology and five years of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills and abilities equivalent to that gained in the above.

Must have skill to apply this knowledge to diverse and complex assignments that require development and implementation of new products, programs and/or services considering a variety of factors including customer need identification, facilitation of concept development, prototyping, market viability, technical implementation planning, and financial r
Skill to navigate uncharted paths from a nascent idea to prototype to pilot plan to commercialization. Must be able to balance multiple competing priorities and work in an environment where new programs, products and services are being developed without established precedent; as such applicant must be highly creative in finding ways to bring the program to fruition. Must be comfortable with ambiguity and overcoming numerous barriers to achieve objectives.

Ability to collaborate with diverse working groups, across functional areas, and between headquarters and installation commands. Ability to work well with IT and business units to serve as a liaison to translate the solution requirements with technical reality. Strong verbal and written communication skills a must; applicant must be able to visually present a concept and be able to articulate it clearly to other key stakeholders. Must have the ability to influence without authority to achieve collaboration and buy-in to achieve objectives.

Skill to deal effectively with senior leadership from military and commercial environments. Proficiency with office programs a must including word processing, spreadsheets, and PowerPoint.

Must be able to travel in support of projects.

Eligible for incremental telework as determined by MR/MF policy.

How To Apply

All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  Resumes with photos will not be considered. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Closing Statement

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

           *Education/certification certificate(s), if applicable.

           *If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.