Test Engineer (Alexandria, VA)

Abile Group, Inc. | Bethesda, MD

Posted Date 1/13/2020
Description
  • Test Engineer

Overview

Abile Group has an exciting and challenging opportunity for a Test Engineer supporting an Intelligence Community Customer. 

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

Responsibilities

  • Responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints. 
  • The engineer will be part of a maintenance team responsible for the installation, configuration, optimization, and testing of network, video, and phones services used on a government network. 
  • Tier II phone support of reported customer incidents supporting network connections, conference room video systems, VoIP phones, and fax printer systems
  • Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences.
  • Provide maintenance support, to include powering on devices, inspecting/connecting cabling, confirming system availability
  • Conduct testing and configuration of existing VTC hardware, including application of security controls; operations and management support to the network infrastructure that underlies the VTC platform
  • Perform patch and firmware upgrades, break/fix support and daily operations and management support, including onsite assistance for special events
  • Remote and on-site support of preventive maintenance checks and services
  • Coordination of all issues with the network operations center
  • Recording and managing all activities using a ticketing system
  • Documentation and reporting of all associated testing activities
  • Develop and provide training to end users on the various endpoint devices
  • Provide recommendations on replacement systems to the system engineering team

Qualifications

Clearance Required: TS/SCI

 Degree and Years of Experience: 

  • Bachelor’s Degree in Computer Science or related field plus 6 years of related experience or a commensurate combination of education, training and experience, is required.
  • 6+ years of experience in IT services, with troubleshooting and equipment repair of VTC equipment (Voice, video, and conference room control equipment)
  • 6+ years of experience in operation and configuration of audio-visual and telepresence systems such as Cisco and AMX
  • 6+ years of experience with all phases of the system life cycle concerning audio-visual and telepresence systems

Required Skills:

  • Ability to work in a high pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects, demonstrable by work history
  • Excellent interpersonal skills and demonstrated ability to work well in a team environment
  • Availability to support on call duty for responding to maintenance outages
  • Availability to travel to local and CONUS/OCONUS sites
  • Capability to drive in the Washington, DC metro area with a valid driver’s license
  • Experience working on civilian federal government agency contracts
  • Direct experience with COMSEC material and devices
  • Experience with the ITIL library in support of incident and change management
  • Experience with Issue Trak to manage incidents and problems
  • Knowledge of Solarwinds monitoring systems
  • Previous experience supporting a Government and/or Department of Defense customer.
Type
Full-time

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