Front Desk Supervisor (Residence Inn Arlington Ballston)

Donohoe Hospitality Services | Arlington, VA

Posted Date 11/19/2019

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.



Position Summary:

Responsible for overseeing Front Desk operations.

Essential Functions:

1. Supervise the operations of the Front Desk.
2. Maintain the highest productivity, employee morale and guest service as possible.
3. Insure that all hotel policies and procedures are followed.
4. Assist FOM in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
5. Check guests in and out of the hotel according to hotel and/or brand standards.
6. Inform guests about the hotel facilities, policies and procedures. Provide tourist information to guests.
7. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
8. Take, modify and cancel guestroom reservations.
9. Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
10. Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
11. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
12. Maintain cleanliness of Front Office area.
13. Take, modify and cancel guestroom reservations.
14. Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.

Additional Responsibilities:

- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
- Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

- Previous hotel front desk experience.

Skills and Abilities:

- Ability to stand for a long period of time.
- Ability to work in a fast paced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgement.
- Good communication and interpersonal skills.


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