Case Worker, Exceptional Family Member Program

Marine Corps Community Services | Arlington, VA

Posted Date 7/31/2020


Job Summary



Location Marine Corps Community Services, Henderson Hall, Arlington VA Type of Appointment Competitive
Open Date 07/28/2020 Close Date 08/08/2020
Who May Apply All interested persons Salary $50,000-$55,000
Hours of Operation 8:00am-4:30pm



Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!  MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.  

This position is located at Henderson Hall, Arlington VA . Candidates selected for this position will serve as a Case Worker, Exceptional Family Member Program  

Major Duties


Serves as the Installation non-clinical Case Worker for the Exceptional Family Member Program (EFMP) and manages services that include intake, identification, assessment, evaluation, tracking and referral of eligible family members enrolled in the EFMP. Serves as a liaison to and works closely with health care professionals on access and provision of available services and resources at the command to ensure best possible care in accordance with community, national and Marine Corps standards. Facilitates referrals to appropriate specialists. Assists in identification of community resources. Manages and monitors the member’s progress from enrollment to access to services.

Personally contacts each assigned EFMP family case upon notification of assignment to offers support services. Conducts interviews with clients and their families. Establishes and maintains a case file for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes. Assesses individual client and family circumstances upon and during enrollment to track progress of activity and provide updated information on services to improve quality of life.

Serves as an advocate for and assists Marines and their families in accessing available resources and services to support individual needs. Participates in meetings (as requested by parents) between Marine families and special needs support professionals to develop the Individual Education Plan (IEP). Assist families in assertively pursuing rights to resources available to them. Prepares evaluations and recommendations to assist eligible members in connecting with appropriate resources and services. Assists in coordinating referral for care and resources with internal and external referral sites in the local area.

Educates referral sources, community agencies and service organizations regarding scope and management of the EFMP. Maintains a detailed and consolidated portfolio of services for special needs families at the command and in the local community. Participates in coordination and execution of special needs camps, support groups for EFMP families, special events and workshops coordinated by the EFMP. Assists in checking that EFMP staff complete training in compliance with Marine Corps Order (MCO) 1754.4.

Maintains personal records of staff training completion for review by the respective manager. Participates as assigned in the Special Needs Evaluation and Review Team (SNERT) as outlined in MCO 1754.4. Participates in the maintenance and development of a library of special needs educational, referral and resource materials. Works with assigned families to coordinate use of the EFMP Respite Care Program. Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance. Organizes work and sets short and long term priorities.

Provides World Class Customeer Service with an emphasis on courtesy.  Assists customers and communicates positively in a friendly manner.  Takes actions to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned.

Prepares reports of status of activity on enrollment of members. Conducts quality assurance activities and studies to analyze, evaluate and provide recommendations on program issues.  Screens enrollment and updates Forms DD-2792, DD2792-1 and other supporting medical documentation related to case evaluation, assessment and therapy. Identifies and acquires conflicting or incomplete case information to provide proper recommendations. Determines status and eligibility of enrollment of members.



Bachelors degree in a Behavioral Health or a related social science, or combination of equivalent education and experience, or four years of appropriate experience that demonstrates knowledge of one or more of the behavioral or social sciences and working in a case management capacity with families who have members with special needs.


How To Apply


All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Closing Statement


GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review:

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
           *Education/certification certificate(s), if applicable.
           *If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.



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